Meet Cassandra…

Support Coordinator

I was drawn to support coordination because I genuinely value helping people feel informed, heard, and confident when navigating the NDIS. I enjoy working alongside participants and families to make a sense of their options, connect with the right supports, and take practical steps toward their goals. The most rewarding part of the role is seeing someone gain more choice, confidence, and independence because they have the right people and services around them.

My professional experience has given me strong insight into the disability sector, particularly supporting participants and families with complex needs, functional capacity considerations, therapy recommendations, and NDIS-related documentation. I have enjoyed working in areas where clear communication, careful coordination and a person-centred approach make a meaningful difference. I’m especially passionate about helping people understand their plans, build strong support teams, and feel more in control of the services they access.

Outside of work, I love spending time with my beautiful family, whether we’re heading off on a weekend adventure, planning our next overseas trip, or juggling the usual sporting commitments. I’m not the one on the field, but I do like to think spectating counts as a sport in its own right. I also love to read, so you’ll often find me with a book or my Kindle in one hand and a coffee in the other. I think these little parts of life reflect the way I like to work too: with warmth, curiosity, balance, and genuine connection.

I bring a calm, organised, and collaborative approach to support coordination. I take the time to listen, understand each person’s circumstances and explain information in a way that feels clear and manageable. My focus is on building trust, reducing overwhelm, and helping participants and families make informed decisions. I aim to be practical, responsive, and respectful, while keeping the participant’s goals, preferences, and rights at the centre of every conversation.

My vision is to empower participants to feel confident, respected, and supported throughout their NDIS journey. I want clients to feel they have a coordinator who listens, follows through, and helps them understand their choices. By working together, my goal is to support each person to build capacity, strengthen their support networks, and move toward outcomes that are meaningful to them and their families.