Frequently Asked Questions

Support Coordination is available to NDIS participants who have funding for it in their plan. The level of support may vary depending on your circumstances and goals. If you are unsure whether Support Coordination is included in your plan, we can help you understand your options.

The BizABLE Microenterprise Program works with you to find out what your skills and abilities are, what you love doing and what you are passionate about. With this information we then support you to develop and set up a microenterprise business - where YOU are the boss. It assists you to develop, grow and sustain your own small business.

We work with people with disability who have NDIS funding, either in their Core or Capacity Building Budgets. This model is ideal for people at all stages, whether they are students, school leavers, people who have tried work through an Australian Disability Enterprise (ADE), people who have previously engaged with School Leaver Employment Supports (SLES) or Inclusive Employment Australia (IEA), or people who have never found the right employment opportunity.

Yes. You have the right to choose providers that suit your needs, goals, communication style and preferences. We can help you explore your options and connect with providers, while ensuring that you remain in control of your decisions.

Getting started is simple. Contact us to discuss your needs, goals and current NDIS plan. We will explain how our service works, answer your questions and determine whether we are the right fit for you. There is no obligation to proceed. Link to our referral form HERE

Support coordination is a service funded directly through your NDIS plan by a Planner under the "Capacity Building" budget. As long as you have this funding included in your plan, there is no out-of-pocket cost to you for our coordination services. If you do not have it, you will need to contact your Local Area Coordinator (LAC) and they can assist you.

Yes. You have the right to choose who provides your support coordination. If you feel that your current coordinator is not the right fit for your needs, communication style, or goals, you are free to transition to a new provider at any time.

We treat your privacy with the utmost importance. All personal information and details regarding your NDIS plan are handled in strict accordance with the Privacy Act and NDIS Service Standards. We ensure that your information is used only for the purpose of assisting you with your supports and that it is stored securely.

To help us get the best start, it is helpful to have a copy of your current NDIS plan ready. If you have any existing reports, assessments, or a list of questions you have already noted down, please bring those along as well. Our first meeting is primarily about listening to you, understanding your goals, and ensuring we are the right team to support you on your journey.

The Right Coordination supports NDIS participants in The Greater Sydney Area, The Northern Beaches, the Blue Mountains, Central West NSW,  Illawarra,  Wollongong,  Canberra and the Gold Coast.  Depending on your location and support needs, we can provide services in person in these areas, or all across Australia via telehealth. Please contact us to discuss the best way to work together.

In a time where NDIS support can feel really complicated, we stand firm on one principle - true independence.

At The Right Coordination, our experienced Support Coordinators aren't tied to KPIs or any other service providers. This means our advice is always genuinely participant centred, helping you choose what's best for you, not what's best for a quota.

Our team brings extensive personal, professional, and lived experience to the table, ensuring you receive empathetic, knowledgeable, and unbiased support. We're here to build your capacity and empower your choices.

The frequency of contact depends on your individual goals, needs and NDIS plan. Contact may include scheduled meetings, phone calls, text messages, emails or communication with your support providers. Your Support Coordinator will work with you to agree on the best communication methods and a level of support that suits you.

Yes. Your Support Coordinator can help you understand your funded supports, plan goals, budgets and how your funding may be used. They can also help you connect with suitable providers and make informed decisions about your supports. They cannot change your NDIS plan or approve additional funding, but they can help you identify your priorities and connect with appropriate supports as well as assist you to request a change to your NDIS Plan.

With your consent, your Support Coordinator may attend meetings such as planning meetings, provider meetings, service reviews or other appointments related to your disability supports. They can help you prepare, communicate your preferences and understand the information discussed. This will all depend on your amount of funding,  and the goal is always to increase your capacity to advocate for yourself.

You have the right to raise concerns, provide feedback or make a complaint about a service provider. Your Support Coordinator can help you understand your options, communicate your concerns and look for alternative providers if needed. You always have the right to make your own decisions about who provides your supports.

The NDIS does not cover day-to-day living expenses that are not related to your disability. Supports generally off the list include everyday expenses like food, rent, utility bills, or standard household goods. Also not covered by the NDIS are services or treatments covered by Medicare or the main health system. Supports billed to your NDIS Plan must be directly related to your disability and linked to your NDIS plan goals.